FAQs

About Popcorn Shed

Hi there! We’re Popcorn Shed and we’re on a mission to create the tastiest gourmet popcorn for those sharing moments that matter. We’re a family owned business based in the UK. Read more about our story here

We do not have a bricks and mortar shop at the moment. Our only shop is online.

Ingredients

Our range consists of plenty of vegetarian and vegan options.  Please see here for all our products that are suitable for those with a vegetarian or vegan diet.

All Popcorn Shed products are made in an environment that handles nuts, peanuts, dairy, gluten and soya.  Whilst a full clean down takes place between production runs, we cannot guarantee that they are free from traces of these ingredients.

Product listings include an allergen tab.  Please check this for further information on individual flavours. For information on ingredients and allergens of all our flavours, check our Nutritional Information page.

All Popcorn Shed products are made in an environment that handles nuts, peanuts, dairy, gluten and soya.  Whilst a full clean down takes place between production runs, we cannot guarantee that they are free from traces of these ingredients.

Most of our flavours are gluten free, with a few exceptions in our gourmet range. For allergen information on all flavours, see here.

All Popcorn Shed products are made in an environment that handles nuts, peanuts, dairy, gluten and soya.  Whilst a full clean down takes place between production runs, we cannot guarantee that they are free from traces of these ingredients.

Please see below link here for all our products that are suitable for those with a dairy free diet.

All Popcorn Shed products are made in an environment that handles nuts, peanuts, dairy, gluten and soya.  Whilst a full clean down takes place between production runs, we cannot guarantee that they are free from traces of these ingredients.

Wherever possible we use natural ingredients. 

We have popcorn options that are both indulgent and low calorie.

Our products are delivered with a minimum of 4 months shelf life.  In most cases this will be far longer, up to 12 months.

Popcorn is susceptible to the moisture in the air.  In order to keep your popcorn fresh, store in a cool dry place and once opened, reseal the bag to ensure freshness.

Shipping

Evri advise that 95% of the parcels on this service arrive between 2-3 days with the remaining parcels being delivered on the next working day.

Please note that courier deliveries to Northern Ireland, Channel Isles, Isle of Man, Scilly Isles, Scottish Islands and Scottish Highlands can take between four and five days.

Unfortunately we’re not able to take responsibility for any delays on the part of Evri. But if there are any problems, we’ll do our best to let you know as soon as we can. All deliveries are trackable and you will be provided with a tracking code.

If your parcel has still not arrived, please email us at hello@popcornshed.com and we will raise an investigation with the delivery service to try and locate your order, and resolve this with you as soon as possible.

All orders will be shipped from the United Kingdom, using DDP Air Classic. Your order can take up to 5 working days to arrive, depending on where in the USA you are based.

Please note that your parcel will be delivered anytime between 9am and 8pm, we cannot control the exact date or time of delivery.

Ordering

Everything is prepared and packaged with all team members wearing the correct protective equipment. The delivery is then made directly to your door, without any customer contact. 

We will endeavour to accommodate any requests to order changes however in the vast majority of cases orders are processed instantly after checkout therefore we regret that most order changes will be unable to be accommodated.  

We advise customers to ensure they enter the correct delivery and contact information at checkout.

Yes, we service wholesale accounts.  Our minimum order for wholesale is $180 + VAT.

Please register your interest here and someone in our wholesale sales team will contact you.

We accept payment by Paypal or credit/debit card using our preferred secure payments provider, Stripe.

Credit/debit card payments are managed by a third party payment provider, Stripe.  Your credit/debit card information will not be retained unless you expressly consent to do so by opting in to ‘Shop Pay’ on the checkout payment page.  Shop Pay’s privacy policy and terms of service are available to view from the checkout payments page.

You will receive an email confirmation once you have placed your order.

Your parcel will be receipt free. You will receive a receipt via email.

Yes, you will receive a packing slip inside the parcel, detailing the items ordered and the quantity of each item. However the price of the items is not included. This will be on the order confirmation email instead.

No, the price paid will not appear on the packing slip.

The gift note will appear on the packing slip.

Discount Codes & Offers

To stay up-to-date with all Popcorn Shed news and to be the first to hear about new offers and exclusive discount codes, please subscribe to our mailing list or follow us on social media!

On the checkout page where you populate the shipping address there is a field called ‘ Gift card or discount code’ populate your discount code here and select ‘apply’.

No, you can not. We can only accept one discount code per order.

Discount codes are not valid for Sale items and for Bundle Builder products, as these are already discounted automatically.

For orders over $180, please contact us at hello@popcornshed.com

Feedback

We’re sorry that you are not satisfied with your Popcorn Shed popcorn. Please get in touch with our customer service team and we will get back to you as soon as possible to resolve this for you. Email hello@popcornshed.com providing us with the following information:

Order Number, Where it was purchased, Best Before Date and Batch Code, Proof of purchase, Any images (if possible)

We’re so sorry that your item has not arrived as it should have done. Please contact our customer service team at hello@popcornshed.com with your order number and details of the issue and any images if possible and we will get back to you as soon as possible to resolve this.

We love hearing from our customers! Send us your ideas to fansof@popcornshed.com.